Terms of Service & Refund Policy

Please read these documents carefully. By using our platform, you agree to these terms and policies.

Terms of Service – Nova Mymentor AI EdTech Platform

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

THIS DOCUMENT IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER AND CONSUMER PROTECTION (E-COMMERCE) RULES, 2020 THAT REQUIRES PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS OF SERVICE FOR ACCESS OR USAGE OF THIS WEBSITE.

1. Introduction

  • Welcome to Nova Mymentor AI EdTech Platform (hereinafter referred to as the "Website" or "Nova Mymentor"), owned and operated by Rubix IT Solution Private Limited, a company incorporated under the Companies Act, 2013, with its office located at 1st Floor, Srinivasa Nilayam, Bachupally, Hyderabad, Telangana - 500090, India ("Company" "Rubix IT Solution" "we" / "our" / "us"). This Website offers AI-driven educational services designed to enhance the learning experience for teachers, students, and educational institutions through our flagship AI tutor "Nova Mymentor" and comprehensive learning management solutions.
  • Please read these terms of service ("Terms of Service" or "Terms") carefully. By accessing, browsing, registering or otherwise using the Website, or any other websites or applications of the Company that link to these Terms, and/or by accessing, using or availing any of the services and/or the contents including the information, books, reports, journals, data, study material, graphics, audio and videos ("Material") provided or made available on and through the Website, you ("you" or "your") represent that you have read and understood the Terms and thereby expressly agree to be bound by the Terms. If you do not agree with the Terms mentioned herein, please exit this Website and restrict your access.
  • This acceptance constitutes a binding and enforceable agreement between the User and Company. The Terms of Service do not alter in any way the terms or conditions of any other written agreement you may have with Rubix IT Solution for any other services.
  • We reserve the right, at our sole discretion, to modify, amend, or change the Terms of Service at any time without any prior notice. Notice of any material change will be posted on this page with an updated effective date. In certain circumstances as required under applicable law, we may notify you of a change to the Terms of Service via SMS, email, or WhatsApp; however, you are responsible for regularly checking this page for any changes.
  • If you are a parent or legal guardian and are providing consent for your Child to register with the Service, you agree to be bound by these Terms of Service in respect of such Child's use of the Service.
  • We ensure compliance with all applicable laws, including the Digital Personal Data Protection Act 2023, FERPA, COPPA, and other relevant educational data privacy regulations.

Contact Information:

Grievance Officer: Ms. Radhika

Address: H.No. 1st Floor, Srinivasa Nilayam, Bachupally, Hyderabad, Telangana - 500090, India

Phone: +91-xxxxxxxx

Email: support@novamymentor.com

2. Definitions

  • "Agreement" means the Terms of Service and any supplementary documents referred to herein.
  • "Child" / "Children"/ "Minor" means a person who has not completed the age of 18 years.
  • "Nova Mymentor" refers to our flagship AI tutor system that provides personalized learning experiences, interactive lessons, and intelligent tutoring services to students.
  • "AI Services" means all artificial intelligence-powered features including Nova Mymentor AI tutor, automated assessment tools, personalized learning paths, and intelligent content generation.
  • "Emotional AI Technology" means artificial intelligence systems that analyze facial expressions, voice patterns, and emotional indicators to provide personalized and emotionally responsive educational experiences.
  • "Voice and Video Data" means audio recordings, video recordings, facial expressions, voice patterns, and related biometric and emotional data captured through camera and microphone access.
  • "Confidential Information" means any proprietary information, trade secrets, and intellectual property of Rubix IT Solution Pvt Ltd.
  • "Intellectual Property Rights" means all copyright and related rights, design rights, registered designs, patents, trade and service marks, database rights, technical know-how, and all other intellectual property rights owned by Rubix IT Solution Pvt Ltd.
  • "Service(s)" means access to Nova Mymentor's AI-powered educational platform, including Nova Mymentor AI tutor, learning management system, assessment tools, and any other educational features.
  • "User(s)" includes students, teachers, parents, and educational institutions that use the Services.
  • "Educational Data" means any data related to students' academic performance, learning progress, assessment results, and interaction with educational content.

3. Eligibility

  • Use of Nova Mymentor is available only to persons who can enter into legally binding contracts under the Indian Contract Act, 1872.
  • The Website is open to individuals of all ages, including Minors. However, Minors are required to register with the permission of their legal guardian or in accordance with applicable laws.
  • Minors must obtain verifiable parental consent from their legal guardian before registering on the Website. By registering as a Minor, you confirm that you have obtained the necessary consent.
  • Failure to register with proper parental consent renders Minors ineligible to use the Website. The Company shall not be liable for any consequences arising from unauthorized use by Minors.
  • Individuals who are undischarged insolvents or declared to be of unsound mind are not permitted to use the Website.
  • The Company reserves the right to verify eligibility and may terminate access for users who do not meet these requirements.

4. Account Registration and Security

  • To access Nova Mymentor's full features, users must create an account by providing accurate registration information including name, email address, mobile number, student name, gender, grade, school name, and location.
  • Users are responsible for maintaining the confidentiality of their login credentials and all activities that occur under their account.
  • Users must immediately notify Nova Mymentor of any suspected unauthorized use of their account at support@novamymentor.com.
  • The Company reserves the right to suspend or terminate accounts that violate these Terms or are used for unauthorized purposes.

5. Camera and Microphone Access – Emotional AI Features

5.1 Permission and Consent

  • Nova Mymentor's emotional AI technology requires access to your device's camera and microphone to provide personalized, emotionally responsive educational experiences through Nova Mymentor AI tutor.
  • By using our Services, you explicitly grant permission for Nova Mymentor to access your camera and microphone when using emotional AI features.
  • For Minors, verifiable parental consent is required before granting camera and microphone access.
  • Users may revoke camera and microphone permissions at any time through device settings, though this may limit certain features of the Service.

5.2 Use of Camera and Microphone Data

  • Camera Access: Used to analyze facial expressions, emotional states, engagement levels, and learning patterns to provide personalized educational content and real-time feedback.
  • Microphone Access: Used to capture voice patterns, speech analysis, emotional tone recognition, and to enable voice-based interactions with Nova AI tutor.
  • Emotional Analysis: Collected data helps Nova Mymentor AI tutor understand student emotions, frustration levels, excitement, and learning engagement to adapt teaching methods accordingly.
  • Real-time Processing: Most emotional analysis occurs in real-time on your device, with only aggregated and anonymized insights stored on our servers.

5.3 Data Security for Audio-Visual Content

  • All camera and microphone data is encrypted during transmission and storage using industry-standard encryption protocols.
  • Facial recognition data and voice patterns are processed using secure, privacy-preserving algorithms.
  • Raw video and audio recordings are not permanently stored unless explicitly requested by the user for specific educational purposes.
  • Access to emotional AI data is restricted to authorized personnel and systems only.

5.4 Biometric Data Protection

  • Facial expression analysis and voice pattern recognition constitute biometric data, which receives enhanced protection under our privacy policies.
  • Biometric templates and emotional profiles are stored separately from personally identifiable information.
  • Users have the right to request deletion of all biometric and emotional data at any time.
  • Biometric data is not shared with third parties except as required by law or with explicit user consent.

5.5 Educational Benefits and Limitations

  • Emotional AI features are designed to enhance learning outcomes by providing personalized, emotionally responsive education.
  • Nova Mymentor AI tutor uses emotional indicators to identify when students are frustrated, confused, or disengaged, allowing for adaptive teaching approaches.
  • The Company makes no guarantees about the accuracy of emotional analysis or its impact on educational outcomes.
  • Users should not rely solely on emotional AI analysis for important educational or psychological assessments.

6. AI Services and Educational Features

Nova Mymentor AI Tutor Services

  • Nova Mymentor provides personalized AI tutoring services including interactive lessons, assessment feedback, and learning recommendations.
  • Nova Mymentor's responses are generated using advanced AI technology and may not always be completely accurate. Users should verify important information independently.
  • The Company does not guarantee that Nova Mymentor's tutoring will result in specific academic outcomes or improvements.

Data Usage for AI Improvement

  • Rubix IT Solution may use aggregated and anonymized educational data to improve Nova Mymentor's AI capabilities and develop new features.
  • Personal identifiable information (PII) of students will not be used for AI training without explicit consent.
  • All AI model training complies with educational data privacy regulations including FERPA and COPPA requirements.

7. User Conduct and Content

Acceptable Use

  • Users must use Nova Mymentor for legitimate educational purposes only.
  • Users shall not attempt to reverse engineer, hack, or compromise the AI systems or platform security.
  • Users shall not share login credentials with unauthorized persons or create multiple accounts.
  • Users must not tamper with, obstruct, or attempt to circumvent camera or microphone security features.

Prohibited Content

Users shall not upload, post, or transmit content that:

  • Violates any applicable laws or regulations
  • Infringes on intellectual property rights
  • Contains harmful, offensive, or inappropriate material
  • Compromises the safety or privacy of other users
  • Is used for commercial purposes without authorization
  • Involves manipulation or falsification of emotional or biometric data

Content Ownership and Licensing

  • Users retain ownership of their original content but grant Rubix IT Solution a license to use such content for platform operations.
  • Rubix IT Solution owns all intellectual property rights in the platform, Nova Mymentor AI tutor, and proprietary algorithms.
  • AI-generated content by Nova Mymentor may be used by Rubix IT Solution and Nova Mymentor for platform improvement and user support.
  • Emotional analysis data and patterns may be used to improve AI algorithms while maintaining user privacy.

8. Privacy and Data Protection

  • Rubix IT Solution is committed to protecting user privacy and educational data in compliance with applicable privacy laws.
  • Our comprehensive Privacy Policy details our data collection, use, and protection practices.
  • We implement industry-standard security measures including data encryption, access controls, and secure cloud storage.
  • Student educational records are protected in accordance with FERPA requirements and are not disclosed to unauthorized parties.
  • Special protections apply to camera and microphone data, including biometric and emotional information.

9. Third-Party Integrations and Services

  • Nova Mymentor may integrate with third-party educational tools, content providers, and cloud services to enhance user experience.
  • All third-party vendors are required to comply with our data protection standards and educational privacy requirements.
  • The Company is not responsible for the privacy practices or content of third-party websites linked from our platform.
  • Third-party services do not have access to camera, microphone, or emotional AI data without explicit user consent.

10. Subscription and Payment Terms

  • Nova Mymentor offers premium subscription plans with varying features and capabilities.
  • Premium subscription fees are clearly disclosed at the time of purchase and are non-refundable except as required by law.
  • The Company reserves the right to modify subscription pricing with appropriate notice to existing subscribers.

11. AI Disclaimers and Limitations

AI Content Accuracy

  • The AI services, including Nova Mymentor AI Tutor and Emotional AI features, utilize advanced AI technology. However, Nova Mymentor or Rubix IT Solution makes no guarantees regarding the accuracy, completeness, or reliability of AI-generated responses, emotional analysis, or educational content.
  • Users should independently verify important information and not rely solely on AI-generated content for critical educational decisions.
  • Emotional AI analysis is intended for educational enhancement only and should not be used for medical, psychological, or therapeutic purposes.
  • The Company shall not be liable for any educational outcomes based solely on AI tutor interactions or emotional analysis.

Technology Limitations

  • The website and all services are provided on an "as is" and "as available" basis without warranties of any kind.
  • Rubix IT Solution does not warrant that the Nova Mymentor platform will be error-free, uninterrupted, or free from security vulnerabilities.
  • Camera and microphone features may not function properly on all devices or in all environments.
  • The Company disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

12. Limitation of Liability

  • Rubix IT Solution's total liability for any claims arising from the use of our services shall not exceed the amount paid by the user for the services in the preceding twelve months.
  • The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the platform.
  • Rubix IT Solution or Nova Mymentor is not liable for any educational outcomes, academic performance, or decisions made based on AI-generated content or emotional analysis.
  • The Company is not liable for any privacy breaches or security incidents involving camera or microphone data beyond our reasonable control.

13. Intellectual Property Protection

  • All content, software, algorithms, and materials on the Nova Mymentor platform are protected by intellectual property rights.
  • Users may not copy, modify, distribute, or create derivative works of proprietary content without written permission.
  • Nova Mymentor AI tutor and all associated AI models, including emotional AI technology, are proprietary technology of Rubix IT Solution and are protected by trade secret and copyright laws.
  • Emotional analysis algorithms and biometric processing technologies are proprietary to Rubix IT Solution.

14. Termination

  • Users may terminate their account at any time by contacting customer support or using account settings.
  • Nova Mymentor or Rubix IT Solution may suspend or terminate accounts for violation of these Terms, illegal activity, or extended periods of inactivity.
  • Upon termination, users may request deletion of all data, including camera and microphone data and emotional profiles.
  • Users may request a copy of their data in accordance with applicable data protection laws.

15. Compliance and Regulatory Adherence

Educational Regulations

  • Nova Mymentor complies with FERPA requirements for the protection of student educational records.
  • The platform adheres to COPPA requirements for the collection of information from children under 13.
  • We maintain compliance with state and federal educational technology privacy laws.
  • Special compliance measures apply to biometric data collection from minors.

Biometric Data Regulations

  • Camera and microphone data collection complies with applicable biometric privacy laws.
  • Users are provided with clear notice and consent mechanisms for biometric data collection.
  • Biometric data retention and deletion policies comply with applicable state and federal regulations.

16. Dispute Resolution

  • These Terms shall be governed by the laws of India, with jurisdiction in Hyderabad, Telangana.
  • Any disputes shall be resolved through binding arbitration conducted by a sole arbitrator under the Arbitration and Conciliation Act, 1996.
  • The venue for arbitration shall be Hyderabad, Telangana, India.

Refund Policy – Nova Mymentor AI EdTech Platform

General Refund Principles

Commitment to Customer Satisfaction:

  • Rubix IT Solution is committed to providing high-quality AI-powered educational services through our Nova Mymentor platform.
  • We strive to ensure customer satisfaction while maintaining fair and transparent refund practices.
  • All refund requests are handled in accordance with applicable Indian consumer protection laws and regulations.

Refund Eligibility:

  • Refunds are available under specific circumstances outlined in this Policy.
  • All refund requests must be submitted through official channels and include required documentation.
  • Refund eligibility may vary based on subscription type, usage period, and reason for request.

Subscription and Refund Terms

Annual Subscriptions

  • Refund Window: 14 days from the subscription start date
  • Conditions: Available if less than 10% of premium features have been utilized
  • Processing Time: Refunds processed within 10-15 business days
  • Method: Refund to original payment method

Institutional/School Licenses

  • Refund Window: 30 days from license activation
  • Conditions: Subject to usage metrics and institutional agreement terms
  • Processing Time: Refunds processed within 15-20 business days
  • Special Considerations: May require approval from institutional administrators

Eligible Refund Circumstances

3.1 Technical Issues

  • Platform Malfunction: Persistent technical problems preventing service access
  • Nova Mymentor Failures: Significant AI system failures affecting learning experience
  • Data Loss: Loss of user progress or educational content due to platform errors
  • Compatibility Issues: Documented incompatibility with supported devices or systems

3.2 Service Quality Issues

  • Content Quality: Demonstrable issues with educational content accuracy or relevance
  • Performance Problems: Significant degradation in AI tutor response quality

3.3 Billing Errors

  • Duplicate Charges: Unintentional multiple charges for the same service

3.4 Privacy and Safety Concerns

  • Data Breach: Confirmed security breach affecting user data
  • Child Safety: Concerns regarding minor safety on the platform

Non-Refundable Circumstances

4.1 Usage-Based Restrictions

  • Services used beyond the specified usage thresholds for refund eligibility
  • Completion of purchased courses or educational modules
  • Extensive use of Nova Mymentor features and personalized learning paths

4.2 Policy Violations

  • Account suspension or termination due to Terms of Service violations
  • Misuse of platform features or unauthorized sharing of account credentials
  • Violation of acceptable use policies or community guidelines

4.3 External Factors

  • Changes in user's personal circumstances or educational needs
  • Dissatisfaction not related to platform performance or technical issues
  • Request made outside specified refund windows

4.4 Promotional and Discounted Services

  • Services purchased during promotional offers or with discount codes
  • Bundle packages (partial refunds may be considered on case-by-case basis)
  • Gift subscriptions (refunds handled through original purchaser)

Refund Request Process

5.1 How to Request a Refund

  1. Contact Customer Support: Email support@novamymentor.com with "Refund Request" in subject line
  2. Provide Required Information:
    • Account details and subscription information
    • Reason for refund request with supporting documentation
    • Transaction ID and payment method details
    • Usage summary and timeline of issues (if applicable)

5.2 Documentation Requirements

  • Technical Issues: Screenshots, error messages, or system logs
  • Billing Errors: Payment receipts and bank statements
  • Service Quality: Specific examples of issues encountered
  • Safety Concerns: Detailed incident reports

5.3 Review Process

  • Initial Review: Within 2 business days of request submission
  • Investigation Period: 3-7 business days depending on complexity
  • Decision Notification: Written response via email
  • Appeal Process: Available for denied requests with additional evidence

Refund Processing

6.1 Processing Timeline

  • Approved Refunds: Processed within 7-15 business days
  • Payment Method: Refund to original payment source
  • Notification: Email confirmation once refund is processed
  • Bank Processing: Additional 3-5 business days for bank credit

6.2 Partial Refunds

  • Pro-rated Refunds: Available for annual subscriptions in specific circumstances
  • Calculation Method: Based on unused subscription period and usage metrics
  • Approval Required: Subject to management approval and documentation

6.3 Processing Fees

  • Standard Refunds: No processing fees for eligible refunds
  • International Transactions: Bank fees may be deducted from refund amount
  • Currency Conversion: Refunds processed in original transaction currency

Cancellation Policy

7.2 Cancellation Process

  1. Account Settings: Use platform cancellation feature in user account
  2. Customer Support: Contact support@novamymentor.com for assistance
  3. Confirmation: Written confirmation of cancellation provided via email
  4. Data Retention: Account data retained per privacy policy terms

Special Circumstances

8.1 Minors and Educational Institutions

  • Parental Approval: Refunds for minor accounts require parental/guardian consent
  • School Policies: Institutional refunds subject to school district policies
  • Educational Credits: Alternative resolution through educational credits may be offered

8.2 Force Majeure Events

  • Service Disruptions: Extended outages due to circumstances beyond our control
  • Emergency Situations: Natural disasters, pandemics, or government restrictions
  • Alternative Resolutions: Service extensions or credits in lieu of refunds

8.3 Legal and Regulatory Changes

  • Compliance Requirements: Refunds due to regulatory changes affecting service delivery
  • Legal Orders: Court-mandated refunds or service discontinuation
  • Policy Updates: Refunds due to material changes in terms of service

Dispute Resolution

9.1 Internal Dispute Process

  • Customer Support: First-level resolution through support team
  • Management Review: Escalation to management for complex cases
  • Grievance Officer: Contact Ms.Radhika at support@novamymentor.com
  • Documentation: Maintain records of all dispute communications

9.2 External Resolution

  • Consumer Forums: Right to approach consumer protection authorities
  • Arbitration: Binding arbitration as per Terms of Service
  • Legal Remedies: Rights under Indian Consumer Protection Act, 2019

Refund Policy Updates

10.1 Policy Changes

  • Notification: Material changes communicated via email, app notifications, and website notice
  • Effective Date: Changes apply to transactions made after the effective date
  • Grandfathering: Existing subscriptions governed by policy at time of purchase
  • User Rights: Right to cancel subscription if disagreeing with policy changes

10.2 Communication Channels

  • Email Notifications: Sent to registered email addresses
  • Website Updates: Posted prominently on Nova Mymentor platform
  • In-App Notifications: Alerts within user dashboard
  • Customer Support: Available for policy clarification questions

Contact Information

Customer Support

  • Email: support@novamymentor.com
  • Phone: +91-xxxxxxxx
  • Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
  • Address: 1st Floor, Srinivasa Nilayam, Bachupally, Hyderabad, Telangana - 500090, India

Grievance Officer

  • Name: Ms.Radhika
  • Email: support@smartlearnai.com
  • Phone: +91-xxxxxxxx

Emergency Contact

  • For urgent billing or security issues: priority@novamymentor.com

12. Legal Disclaimer

  • This Refund Policy is governed by the laws of India.
  • Disputes are subject to the jurisdiction of Hyderabad, Telangana courts.
  • Policy supplements and does not replace the Terms of Service.
  • Consumer rights under applicable law are not limited by this policy.
  • Rubix IT Solution reserves the right to modify this policy with appropriate notice.

Effective Date: September 8, 2025

Rubix IT Solution Private Limited

All Rights Reserved

Note: This policy should be read in conjunction with Nova Mymentor's Terms of Service and Privacy Policy. For the most current version of this policy, please visit our website or contact customer support.